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Booking & Cancellation Policy

For all new clients at The Lime Tree Clinic, we require credit card details or a deposit to secure an appointment. Credit card details provided are only charged in the case of a late cancellation or no show to an appointment. The charge will be the applicable our cancellation fee, please see below.

  • Consultations: All our consultations are complimentary however a $50 cancellation fee applies in case of no show and cancelled appointment within 48 hours.

  • Cancellations and rescheduling: 30% of the total cost of the treatment cancellation/rescheduling fee applies in the case of a cancelled/rescheduled appointment within 48 hours. 

  • Please note all no show appointments will incur a 30% of the total cost of the treatment no show fee. 

We understand that emergencies, illness and work difficulties happen but we please ask our clients to inform us if this is the case and to cancel an appointment at the earliest possible time. These conditions are at the discretion of management and exemptions may apply.

Refunds

The Lime Tree Clinic has a ‘no refund’ policy on purchases of goods or services if you change your mind. Furthermore, our ‘no refund’ policy applies to medical procedures (including injectables) as well as dermal treatments and procedures.

Please note that our treatments, services and packages are not transferrable to other individuals and they cannot be swapped for other treatments or services. Furthermore, deposits typically are non-refundable but can remain on the system as a credit.

Exchanges may be provided within 14 days of purchase for retail items if remaining in original packaging and unused however we do not offer refunds or exchanges on used products under any circumstances. 

Contact us

For more information about our booking & cancellation policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@thelimetreeclinic.com.au or by mail using the details provided below:

The Lime Tree Clinic
Re: The Director 
The Lime Tree Clinic, 100 Outram Street, West Perth WA 6005, Australia