At The Lime Tree Clinic (“we”, “us”, “our”), your privacy is important to us. This summary explains the essentials of how we collect, use, and protect your personal information.

• What we collect: Contact details, payment details, medical and treatment information, and data from cookies/website analytics.
• Why we collect: To provide safe treatments, manage bookings, process payments, and improve our services.
• How we protect it: Secure systems, restricted access, and reputable third-party service providers.
• Your choices: You can request a copy of your data, correct it, delete it, or ask us not to use it for marketing.
• Who we share it with: Only trusted partners (e.g. payment processors, booking systems, marketing providers) or when required by law.
• Overseas transfers: Some data may be stored or processed overseas by third-party providers (e.g. secure cloud hosting in the USA).
• Questions or complaints: Email us at hello@thelimetreeclinic.com.au or write The Lime Tree Clinic, 100 Outram Street, West Perth 6005.
• If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC).

You can read the full details below.

Robert Lau Pty Ltd (ABN 55 619 488 925) T/A The Lime Tree Clinic operates in Australia and provides cosmetic and medical aesthetic treatments. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following types of information:

1. Contact Information – Name, address, email, phone.
2. Identity Information – Date of birth, gender.
3. Payment Information – Credit/Debit card details, billing address.
4. Sensitive Information – Medical history, treatment notes, photographs (before/after), allergies, medications.
5. Technical Data – IP address, browser type, pages visited, and other analytics via cookies.

• Directly from you – When you book an appointment, complete a consultation form, or contact us.
• Indirectly – From cookies, analytics tools (e.g. Google Analytics, Meta Pixel), or third-party booking/payment systems.
• From third-parties – If referred by another healthcare provider, with your consent.

We use your personal information to:

• Provide and manage treatments.
• Communicate about appointments, aftercare, and clinic news.
• Process payments and issue invoices.
• Conduct marketing (only with your consent).
• Improve our services and website.
• Comply with legal and regulatory obligations.

We may share your personal information with:

• Service providers – e.g. booking platforms, payment processors, marketing platforms, secure cloud storage.
• Healthcare professionals – when necessary for your treatment and with your consent.
• Legal or regulatory bodies – if required by law.
• Business transfers – if our business ownership changes.

Some of our service providers store or process data overseas, including (but not limited to) the US, Europe & Asia. We take reasonable steps to ensure these providers comply with Australian privacy standards.

We store personal information in electronic and physical formats. We protect it through:

• Restricted staff access.
• Password protection and encryption.
• Secure cloud hosting.
• Staff confidentiality agreements.

You have the right to:

• Request access to your personal information.
• Ask for corrections if it is inaccurate or incomplete.

To do so, contact us at hello@thelimetreeclinic.com.au, we will respond within 30 days.

If you believe your privacy has been breached:

1. Contact us in writing at hello@thelimetreeclinic.com.au
2. We will investigate and respond within 30 days.
3. If you are not satisfied, you may contact the OAIC via. phone: 1300363992 or website: www.oaic.gov.au

Where lawful and practical (e.g. general enquiries), you may remain anonymous or use a pseudonym. However, full identity and medical history are required for treatments.

We retain personal and medical information for at least 7 years (or longer if required by law). After that, records are securely destroyed or permanently de-identified.

We may update this policy from time to time. The latest version will always be available on our website, with the date of last update shown at the top.

The Lime Tree Clinic Pty Ltd
Email: hello@thelimetreeclinic.com.au
Phone: 08 6266 4936
Address: 100 Outram Street, West Perth, WA 6005